Ai Beauty Clinic strives to provide a service at competitive prices; however, when patients fail to arrive for appointments, medical practitioners are left idle. If we were to make allowance for patients not arriving for their appointments it would mean that our prices would have to increase; hence us requiring terms and conditions.
We require new patients to make a £50 holding deposit to secure an appointment for non-surgical treatments/consultations, which is fully refundable/redeemable for treatment or products.
The holding deposit is redeemable up to 3 months from your consultation date.
Please note that this holding deposit/consultation fee is non-refundable if you fail to attend your appointment or cancel outside of our 24-hour cancellation policy.
If a genuine provable reason prevents you from attending at the last minute, or you are in receipt of a medical certificate stating that you were too ill to attend, we may refund your booking fee at our discretion, or transfer it to another appointment time.
Please note that if you’re more than 30 minutes late to your scheduled appointment, as a result, we may have to cancel it and you may be subject to the above cancellation fee. Alternatively, late arrival could result in a reduced consultation and/or treatment time.
Ai Beauty Clinic will endeavor to ensure that your appointment runs to time; however, for reasons beyond our control, such as staff sickness, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.